Staying genuinely in touch with the people who already know you, and giving them a reason to gather.
Quick answer
By being useful to the people who already trust them, on a schedule, for years. Past clients and your sphere already know your name; most of them won't think of you when the moment comes unless you've stayed in touch. A personal contact plan, a reason to call that isn't a pitch, and one or two client events a year turn a contact list into the steadiest source of referrals and repeat business an agent has.
Your database is everyone who knows you well enough to take your call: past clients, friends, family, former colleagues, the parents from your kids' school. Working it means a regular, personal reason to be in touch — a market update for their street, an invitation to an event, a call on the anniversary of their purchase. Client events — a pie pickup, a movie morning, a shredding day — give people a reason to see you and bring a friend.
Money: little for the contact itself; a client event is typically a few hundred to a couple of thousand dollars, depending on size. Time: an hour a day, every working day. Tools: a CRM you'll actually keep current.
Short horizon for agents with a real database: a first round of personal calls often surfaces a buyer, a seller or a referral within weeks. The full value compounds over years.
Sending a newsletter and calling it relationship work. A mass email is a reminder, not a relationship. The business comes from the personal call, the remembered detail and the invitation in person.
If you have people who already trust you and you'll keep a daily habit, start here — it's usually the fastest lane available to an agent with a network. If your list is thin, pair it with Open houses or Calling to build it.
Often enough that they'd notice if you stopped, and personally enough that it never reads as marketing. For most agents that means a monthly useful touch for everyone and a personal call each quarter for past clients and close friends.
Agents who want the plan built with them start with PREB Coaching, or build it inside My Home Connection by REAL Broker LLC.